EE are recalling all of its Power Bars after more concerns about overheating devices.
An estimated 1.5m devices will be pulled out of circulation with each customer to be offered a £20 EE voucher in return.
This is the second time this year that EE has had to recall its Power Bars. The previous recall was specifically for batch E1-06, after it was reported that a device from that batch exploded after a user plugged it into a laptop to charge.
It was thought at the time that the issue of overheating was only from the recalled batch, however the network has now expanded its recall to include all of its portable chargers, describing this step as ‘precautionary action’.
‘We’re recalling all EE Power Bars,’ a spokesperson said. ‘Customers with a Power Bar should stop using it and return it to one of our stores. We are taking this action because we are aware of a very small number of further incidents where Power Bars have overheated and this could cause a fire safety risk.
‘We are sorry for any inconvenience this may cause but customer safety is a priority and that’s why we’re taking this voluntary and precautionary action.’
Sell out demand
The launch of the EE Power Bars earlier this year started off as a huge success as customer demand for the free portable chargers saw the network inundated with one million requests in the first four days of launch.
The offer enabled customers to swap empty power bars in store in exchange for a fully charged one and was part of EE’s campaign to provide ‘never ending power.’
However one month after launch the network issued its first ‘power pause’ as it launched an investigation into reports that a certain number of overheating Power Bars were posing a fire safety risk.