O2 reveals anti-fraud service and plans to go paperless

O2 reveals anti-fraud service and plans to go paperless

O2 has linked up with credit card issuer MBNA on a card fraud protection service and has revealed its plan to take its Business unit paperless.

The network announced that customers will be able to opt in to the Travel Alerts from O2 service which notifies customer’s card issuer if their phone is roaming overseas. Allowing the card issuer to verify whether overseas transactions are legitimate or not.

Glyn Povah, head of O2 global product development, said: ‘We’re very proud to have created this world-first new technology to help address the growing issue of card fraud. Travel Alerts completely reinvents the process of liaising with your bank to update them on travel plans and using digital technology gives customers the power to update their bank in real-time.

‘We’re really looking forward to Travel Alerts being available to everyone. This new technology will help take the hassle out of accessing our money overseas so we can get on with enjoying our time away.’

Paperless plan

O2 has also revealed that it plans to make its O2 Business unit paperless. In a post on the network’s blog Rowan Jameson the managing partner of business services at the network explained that since trialling the service last year they has noticed some significant benefits.

‘In case you didn’t know, we’re going paperless’ begins Jameson’s post, ‘last year we kick started our #O2Paperless initiative to explore the benefits, for employees and our business, of working without paper. I’ve already confessed that it wasn’t an easy process to begin with, but some major benefits were soon apparent. We were able to share, edit and distribute information more quickly and more securely while saving paper in the process.’

‘I’m really proud of what we’ve achieved so far and hope that sometime soon, we can remove the ‘going’ from “we’re going paperless”.’


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