BT has apologised to ‘several hundred thousand’ customers after a nationwide phone and broadband blackout hit Tuesday evening.
Blaming a faulty router for outages across the country, the telecoms giant confirmed that there were a number of broadband failures on February 2, expressing confidence that services were now back to normal.
The outages mark the second time this year that network problems have hit the UK, after the New Year saw EE and O2 customers unable to receive phone signal.
Responding to the recent blackout, a BT spokesperson said: ‘BT is confident that services have been fully restored following an outage that affected several hundred thousand customers yesterday. A faulty router was to blame for the outage and we apologise to those customers who were affected.’
Problems with BT’s network were believed to have affected London, Birmingham, Coventry, Sheffield and Glasgow with many customers taking to social media to vent frustrations.
The broadband blackout came as BT announced a recent shake-up of its structure following its £12.6bn takeover of EE. The Competition and Markets Authority granted it approval to the merger, sparking a backlash across the industry, with rivals TalkTalk and Vodafone expressing disappointment in the regulator’s decision.
The regulatory spotlight has now fallen on BT Openreach, with Ofcom to decide whether to force BT to split from its broadband arm. The issue has seen mobile heavyweights and MPs weigh in on the matter, calling for BT Openreach to be forced to separate.