Customers are sharing messages received from Vodafone online which show the UK operator to be pro-actively refunding all roaming charges relating to France during the Nice attack.
The similar phrasing of texts in both this incident and the Turkey airport attack earlier this year suggests this may be a long-term strategy in responding to major incidents abroad.
Other networks have previously taken action in the wake of attacks, such as Vodafone, Three & iD offering free services in the wake of the attack on Istanbul’s Ataturk airport on 27 June.
Vodafone’s text messages show a change in policy from May 2015 when the network received widespread negative publicity after calls and texts related to the Nepal earthquake lead to high bills and further use being blocked.
The new policy has proven popular however, being shared widely on social media with posters such as Alexander Harley-Taplin stating, “A friend received this text messages while we were in France yesterday. That’s proactive customer care if I ever saw it. Well done Vodafone.”
The original message from Vodafone stated, “We understand that last night’s events in Nice mean that you may need to get in contact with loved ones without worrying about the cost. With this in mind we will be crediting back to your bill charges incurred in France between 21.30 on Thursday 14th July and 23.59 on Saturday 16th July. The credit will appear on your next bill.”