BT hits back at MPs Openreach attack

BT hits back at MPs Openreach attack

BT has responded to criticism from a Department of Culture, Media and Sport report which suggested that the telecoms giant was under investing in its Openreach infrastructure division.

The report claims that BT has sacrificed investment and service to appease shareholders. It also called on Ofcom to do more to separate BT and Openreach.

Hitting back at the report’s criticism BT said that it was investing heavily in infrastructure and was currently in discussions with Ofcom about increasing Openreach’s autonomy.

A BT spokesperson said: ‘We are disappointed to be criticised for having invested more than £1bn a year in infrastructure when the UK was emerging from recession and rival companies invested little. As the report acknowledges BT’s investment has made the UK a broadband leader among the major economies in Europe.

‘Openreach investment is 30 percent higher than it was two years ago and it will grow again this year. We are already pumping in hundreds of millions of pounds of extra money and we have also committed to invest a further six billion pounds over the next three years.

‘We agree that service levels have to improve and yesterday we announced that we are making significant progress in this area. We are hitting all of Ofcom’s service targets and are determined to exceed them given customer expectations are rising all the time. Thousands of engineers have been recruited and we are fixing repairs and installing new lines quicker than before.

‘We are in discussions with Ofcom about increasing the autonomy of Openreach and are hopeful that a settlement is possible that will meet the concerns of the committee. Separating Openreach from BT would lead to less investment, not more, and would fatally undermine the aims of the committee.’


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