EE has announced that it will create 550 customer service roles as part of its onshoring jobs strategy.
The BT-owned business’ plans to bring its customer service roles back to the UK were announced as pledge shortly after BT bought the business and Marc Allera took over as CEO. Since then EE has all of its pay monthly customer service calls answered in the UK, creating 50 jobs in the process.
Over a hundred jobs will be created in North Tyneside, Darlington, Plymouth and Merthyr Tydfil. Staff in these roles will be responsible for all EE Home Broadband and pay-as-you-go customer services calls in the UK and Ireland.
In a release regarding the new jobs EE said that it believed the onshoring was already having an impact as witnessed in Ofcom’s latest complaints report data where the operator demonstrated three consecutive quarters of improvement.
EE CEO Marc Allera said that had been a positive response to moving jobs to the UK:‘We’ve had fantastic feedback from our customers about the changes we’ve made so far and the number of complaints has plummeted - but we’re not stopping there.
‘There’s still more we want to achieve and we’re creating over 550 additional service jobs here in the UK to fully onshore all customer service roles, and provide the best possible experience for our customers.