Vodafone’s billing woes have had an impact on its revenue, its latest set of financials revealed.
The operator’s in its quarterly results showed UK service revenue was down 3.2% on the previous quarter. Vodafone attributed this to ‘the impact of operational challenges following a billing system migration’ as well as lower out of bundle revenues.
There was a fall in the network’s mobile revenue too which the brand put down in part to expanding roaming propositions in enterprise mobile.
Vodafone added 26,000 new contract customers for the quarter and reduced consumer contract churn to 15.5%. The networks 4G customers numbers were 7.5m for the end of the period.
The results come the same week that the operator made significant changes to its senior management team. Jeroen Hoencamp departed for a job in the Netherlands with former Cable and Wireless boss Nick Jeffery now tasked with running the UK business.
Vittorio Colao, Group CEO, said that the business was concentrating on improving its UK performance: ‘We continued to make good progress during the first quarter. In Europe, our growth remains stable despite regulatory pressure on roaming revenue, with good performance in Germany, Spain and Italy while we are focussed on improving our performance in the UK.
‘Customers in multiple markets are attracted by our ‘more-for-more’ commercial offerings of larger data bundles and extra services, while we are seeing continued success with our fixed broadband and enterprise strategies.’