O2’s roaming service has come under fire for overcharging customers after many took to social media to voice frustrations.
O2’s opt in travel bolt-on gives pay monthly users unlimited roaming, 120 minutes and 120 texts to use for a daily fee of £1.99 in Europe, £3.99 in Turkey and £4.99 outside of Europe.
However a number of customers have pointed out that for those only looking to send the odd text whilst abroad, it would be cheaper for pay standard roaming rates.
These users have complained that after initially opting in for the bolt-on they were unable to remove the service from their accounts, accumulating daily charges after activating their phones abroad. Because of this many have been hit with bill shock upon their return to the UK.
O2’s website gives customers the option to opt out via text, states that those who do so have the changes applied within 24 hours and will be charged standard roaming rates.
Commenting on the bill shock, an network spokesperson told Mobile: ‘Our Pay Monthly customers can opt in and out of O2 Travel at any time. This gives them more flexibility and control on their spend when deciding how they’ll use their mobile phone overseas.
The bolt-on makes O2 the only major UK operator yet to offer free roaming to its customers. This is a step which Three, Vodafone and most recently EE have all taken ahead of European roaming charges being scrapped in 2017.