Samsung has issued a global recall of its Galaxy Note 7 device after finding evidence of faulty handset batteries.
Citing battery cell issues, Samsung confirmed to Mobile that it will stop all sales of the new flagship while it carries out a full internal investigation and liaises with its suppliers.
The recall marks another major blow for the manufacturer, after it was forced to suspend Note 7 shipments on 1st September when initial reports of exploding devices? started to circulate.
A spokesperson said: ‘Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
‘To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.’
Samsung has so far reported huge success with its new device, selling out in the UK one week after pre-orders began. However the manufacturer has now urged customers to return their devices, stating that a replacement handset will be issued in the coming weeks.
‘For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
‘We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.’