9/19/2016 3:07:22 PM
Samsung limit Note7 battery to encourage exchanges
Samsung has used a software update to limit battery charge to 60% on Note7 devices in a bid to prevent any further explosions and encourage users to trade in devices.
The Korean manufacturer announced the start of its Note7 Exchange Programme in the UK today [19/09/2016]. Samsung revealed that an investigation had ‘revealed an issue related to an isolated battery cell.’
Conor Pierce, Vice President of IT & Mobile Samsung Electronics UK & Ireland, took the opportunity to apologise to Note7 customers: ‘Our absolute priority is the safety of our customers – that’s why we are asking all Galaxy Note7 customers to act now and exchange today.
‘We would like to apologise to our Note7 customers for not meeting the standard of product excellence that they have come to expect from Samsung and we sincerely thank them for their understanding and patience. We are confident that by exchanging their existing device for a new Note7, customers can expect to enjoy a smartphone experience of the very highest quality.’