UK office workers are increasingly reliant on mobile working, but are often impeded by issues with their business mobile according to research by BT in their mobile multiplier study.
While the survey revealed that two thirds of office workers place mobile working as the most important aspect of an employee benefits package (even above a company car), 54% said they’d struggled to get hold of colleagues working outside the office and 43% said they find it hard to access documents and files when working remotely themselves.
Two thirds felt improving out of office communication would improve their company, with screen sharing, instant messaging and video conferencing being the three most in-demand upgrades.
The report also finds evidence that cost cutting on mobile services is costing companies dearly in productivity. 20% of staff said they regularly run out of data on their business mobile. 37% said they will not use their business mobile abroad due to roaming charges.
BT’s vice president of unified communications, mobile and contact centre portfolio Andrew Small explained, ‘Businesses are keen to support their employees’ desire for a more flexible way of working, but the reality still falls short of the ambition. The technology in place often still lags behind, causing delays and frustration,” he continued “It’s important for companies to future-proof their business by investing in mobile collaboration technology to support a flexible working model. The more employees have a good experience of work on the go, the more benefits their organisations will see.”
The report by BT indicates that the demand for remote working is being driven by the younger work force, with 40% of 25-34 year olds choosing flexible working as their most wanted perk. Daisy Distribution feels their dealer partners are slowly becoming more in-tune with these demands, with the company’s marketing director Julian Parven telling Mobile earlier this year, ‘They [partners] are slowly responding and the message is there, people are accepting the change and are evolving with the customers as generation X changes the way they want to work. That’s infiltrating the partner channel, which is starting to work differently and adopt that change.’