Daisy Connect has won two titles at O2’s Excellence awards including the O2 Digital Excellence Award for the second year running and also the O2 Customer Excellence Award 2017.
Previously announced 2017 winners also include adsi and aerial direct who both also won a Customer Excellence Award.
Sarah Davies, head of direct network partners at O2 comments: ‘These Excellence awards recognize our partners’ overall ability to provide customers with a world-class customer support, along with a high level of digital knowledge and expertise through 2016. This hard work and dedication has gone towards the O2 Direct Partner Network, continuing to differentiate us from our competitors and the continued success of the partner channel.’
The Digital Excellence Award is only open to O2 direct partners who achieve an annual digital growth rate equivalent to 10% of their total mobile connections, while the Customer Excellence Award is based on customer service index scores and retention rates.
Dave McGinn, Daisy SMB Services MD explained what the win meant to Daisy, stating: ‘We’re absolutely delighted to pick up both awards this year for Daisy Connect. As our focus on digital continues to gather pace, it is services and solutions like those from O2 that allow us to guide the UK’s businesses to becoming more efficient, more productive and more successful. These awards will form the foundation for our strategy for Daisy Connect in this coming financial year where we are both looking to acquire customers and other bases, with the awards demonstrating our capabilities.’
Describing aerial direct’s win, Jason Phillips, O2 Business’ head of partners said, ‘In the nine years that Aerial have been an O2 Direct Partner, they’ve continually provided industry-leading performance. Considering the number of customers you have on the network, your team has done incredibly well to achieve the outstanding CSI results that they have. O2 work closely with Aerial and have a relationship built on trust, fuelled by passion within the company to succeed and keep the customer the priority.’
A statement from adsi on their success at the awards states, ‘The O2 Excellence Award recognises our ability to provide world-class customer support and expertise throughout 2017.
‘Our hard work and dedication within the O2 Direct Partner Network continues to differentiate us and O2 from the competitors and the award confirms our success as one of the selected Partners.’
This year’s winners will receive their trophies at an official ceremony held at The Ivy Market Grill in London on 9 March.