3 scraps 14-day returns policy

3 scraps 14-day returns policy

3 is the second network to ditch its 14-day money back guarantee, after Orange scrapped its offer in September.

It is thought the two operators have decided that the cost incurred by customers returning handsets has become too high, and that the benefits of the deal are far outweighed by the losses.

Under Trading Standards regulations, customers who buy from distance sellers still have seven days to return products, but people who buy into Orange and 3 contracts from dealers in store no longer have that option. Only faulty products that are bought from in-store dealers are now refundable. 

O2 and Vodafone still have two-week money back guarantees in place, while T-Mobile only refunds customers in certain circumstances.

Written by Mobile Today
Mobile Today


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