Jon Wilkinson from Vodafone’s Loughborough revealed an unorthodox approach to customer service.
His picture of him in a bandana and wielding a samurai sword has already made him one of the most popular heroes on the Shop Idol website.
Wilkinson, aka ‘Don Juan’, said he wants even more votes and more competitors to join him in the Challengers category of Shop Idol 4.
You can vote for Wilkinson or his rivals to decide whether they get in the competition on the Shop Idol website.
‘I know I deliver excellent and unique service, and I wanted a new challenge at the start of the year. And Shop Idol is a fantastic idea, and something I thought about in previous years, but I’m going to make it happen this year!’
Challengers can enter the competition, by sending us a photo and telling us why they will win. They will then receive votes on the Shop Idol website, followed by a round of quizzes and a video mystery shop.
There's still time for you to become a challenger.