O2’s new CEO, Ronan Dunne, is rumoured to be considering the future of the managed O2 subscriber base connected through Carphone Warehouse.
Sources close to both companies suggested that the outgoing O2 management team were particularly close to Carphone, but couldn’t be certain that Dunne would make a decision one way or the other, but said ‘the Carphone issue’ was a big priority for the new CEO.
Carphone currently collects a large chunk of the ongoing revenue from the O2 customers it connects and upgrades. It is also believed that Carphone has a ‘no-poaching’ agreement in place with O2 on those customers.
Dunne, who replaced Matthew Key as UK chief at the start of the year, is a former finance chief, and is understood to be looking to cut costs under new budget pressures from parent company, Telefonica.
O2, it is claimed, could follow Vodafone’s example of bringing the management of its Carphone base in house. A source close to the matter said: ‘O2 gave Carphone the management of the base a while back because its systems were really not up to scratch and it didn’t have so many of its own stores back then. That’s all different now.’
Carphone has been a major catalyst for O2’s subscriber growth over the last two years, providing and retaining large numbers of customers for O2.