New call centre to slash costs

New call centre to slash costs

Vodafone is set to build a multimillion-pound, 80,000 square foot, state-of-the-art call centre in Stoke-on-Trent, Mobile can reveal.

The operator expects to occupy the 850-seat building at Etruria Valley Business Park by the summer of 2009.

The development is part of Vodafone’s plan to move its staff closer together in an attempt to make significant cost savings.

It follows last month’s announcement that a flagship office in Theale would be closed to bring around 300 members of staff to its nearby Newbury headquarters.

In total, more than 1,200 Vodafone call centre workers will be employed at the new site, rotating between desks.

The development will bring together Vodafone’s four current sites in Stoke.

A planning application has been lodged with Stoke-on-Trent City Council and a decision is expected later this month. Subject to planning approval, it is anticipated that construction will begin in the spring.

Vodafone’s new group property director, Billy Davidson, said: ‘The move to this new centre is an attempt to rationalise things.

‘It will bring people from four locations in Stoke into one fit-for-purpose, fantastic location.’

Davidson added he was ‘very confident’ the planning permission would prove successful.

Vodafone is currently in the process of making similar moves in Italy and Germany.

Written by Mobile Today
Mobile Today


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