2/21/2008 11:35:00 AM
Carphone ‘failed to meet data protection act’
Carphone Warehouse could be prosecuted by the Information Comissioner’s Office (ICO), if the retailer is found to have broken data protection laws.
The retailer had previously been given 40 days to improve its data handling procedures, a period that expired last week.
The retailer is being monitored by the ICO after it found that Carphone and TalkTalk ‘failed to meet the basic principles of the Data Protection Act’, following complaints about the way both organisations processed and stored customers’ information.
It said that Carphone opened customer accounts in the wrong name and passed inaccurate information on to credit reference agencies and debt collection agencies, causing ‘real damage and distress to customers’.
A spokeswoman for the ICO said that any complaints from Carphone customers would be investigated to make sure they comply with the Data Protection Act.
A spokesman for Carphone Warehouse said: ‘We had already begun making changes to enhance our Data Protection procedures before the 40-day time period was announced by the ICO. We have now satisfied the concerns previously outlined by the ICO.’