2/29/2008 12:56:00 PM
Orange warns dealers over commission
Orange has sent a memo to its dealers warning that it may withhold half of any clawed back commission that comes from a disconnection that it believes to be fraudulent – even if acceptable proofs of identity and address are received.
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The move sees Orange changing its stance closer to that of Vodafone, O2 and T-Mobile. 3 is now the only network that does not withhold commission if acceptable proofs of identity and address are received, providing disconnections occur on less than 3% of all the dealer’s sales.
The development is likely to come as a disappointment to its dealer base. One dealer told Mobile:
‘If we’ve done the job properly, taking on customers correctly and going through Orange’s process in the right way, then what more can we do?
‘We can’t look into customers credit details – all we get is a pass or fail from Orange’s credit check, we don’t get any other information about customers’ credit, so there’s no reason why we should pay, it’s unfair.’
An Orange spokesperson said: 'Orange recently reviewed its commission policy for fraudulent applications received via third-party dealers. Orange does not withhold commission if acceptable proof of identity and address are received and we offer 50% commission to cover any costs incurred by the dealer when processing the fraudulent application.
'Orange works with all our partners to ensure fraudulent applications are identified and we will continue to ensure our processes and checks are as robust as possible.'