3/5/2008 11:06:00 AM
Commission clawback on Phones 4u computer fault
Phones 4u has warned staff that it could claw back commission after a computer error doubled the amount they should earn on some Sim cards.
A glitch in the system meant the commission staff would normally receive for shifting Lebara Sim cards more than doubled.
Mobile understands that some sales staff exploited the error by giving away as many as four Sim cards per contract deal, in an attempt to gain individual commission and help hit overall store targets.
But this has resulted in falsified store sales figures and diminishing Lebara stock levels.
Virtual operator Lebara provides low-cost overseas calls.
The extra Sim cards handed out during the 12-day computer error period is said to have helped some stores achieve more than two and a half times their sales targets.
A Phones 4u store manager said: ‘It’s hard enough hitting targets as it is, so in our case to get 262% on a target is unheard of.
‘If Phones 4u claw back this commission it could be a catastrophe for some stores, and a lot were doing it.’
A Phones 4u spokeswoman admitted there had been stock problems, but denied they had been caused by commission issues and computer errors.
She said: ‘Lebara Sims are a massive success at Phones 4u - and we are encountering unprecedented demand for them.
‘The reason for Phones 4u being out of stock is quite simply that we are awaiting deliveries from Lebara.’