3/6/2008 9:52:00 AM
Indian call centre wages climb 15%
Operators are facing rising wages in Indian call centres of between 12% and 15%
Several networks have call centres in the Indian cities of Mumbai and Delhi, where the booming economy is leading to big salary increases. Networks are looking at provincial cities where staff costs are lower. 3 has already eased its dependence on its Mumbai call centre by opening a new centre in Pune - 100km west of Mumbai. Staff costs are lower outside major cities, but so is the quality of operatives.
O2 is the only network to have its customer service staff in the UK, although at a much higher cost than its rivals.