3/13/2008 10:01:00 AM
Phones 4u using money from the tills for cashback
Phones 4u has brought back physical cashback in a bid to compete with Carphone Warehouse, despite fears the move could lead to a shortage of money in stores.
Phones 4u staffers told Mobile that supplies of physical money were completely depleted in some outlets when the retailer rolled out the offer last June.
The issue is likely to pose a threat until the start of April, when the company hopes to have put procedures in place for staff to pay consumers cashback into
their bank accounts.
Phones 4u retail director John Welsh has acknowledged the problem that staff face and has called on them to cope as best they can should the issue arise.
One worker said: ‘When we stopped giving out cash it started to feel that Carphone had a competitive edge over us, so that’s why it was brought back.
‘A lot of the managers are inexperienced and weren’t around last time we did physical cashback so there could be problems with running out of money.’
The retailer has also brought in more stringent anti-theft regulations to ensure that cashback money is not taken by staff. Another worker revealed: ‘We now have to scan over the sheet where the customer signs for the amount of cashback they are getting, so they can check the transactions.
‘They are mindful of the fact that money was robbed last time, which tends to happen when physical cashback is on offer.’