Orange has been ranked the worst broadband provider in a survey by price comparison service uSwitch.
The survey claims half a million Orange broadband customers – over a third – are not satisfied with its overall service.
An Orange spokeswoman said: ‘Our own customer satisfaction research, along with independent testing of our service, has revealed extremely positive findings.
‘This has come as a direct result of us having recently taken steps to improve our network capacity and customer services, which included investing heavily in our teams and we will continue to do so.
‘Our focus is on getting things right for our customers and we shall continue working to improve the levels of service we provide as well as to offer clear, value for money propositions.’
Overall half of the UK’s broadband users are unhappy with the service they get from providers despite high-speed connections being quicker and cheaper than ever before, according to uSwitch.
The results are another feather in the cap for USB dongles which continue to grow in popularity as people look for flexible broadband options.
Mobile revealed earlier this month how the battle for the mobile broadband market is hotting up with USB dongle sales jumping to 18,000 per week – the same amount sold in the whole of September last year.
With 15 million customers – half the country – spending £3bn on broadband every year, the gap is widening between the companies perceived as best and worst providers.