Mobile contract complaints on the rise

Mobile contract complaints on the rise

Complaints about mobile phone contracts could be up by over a quarter on last year’s figures if they continue at their current rate.

So far this year, only second-hand cars have generated more complaints than mobile phones, according to figures obtained by Mobile.

A total of 32,496 calls were made about contracts during the whole of 2007, and if complaints continue at the current rate they will hit just over 43,000 by the end of the year.

Government watchdog Consumer Direct received 7,239 calls from unhappy consumers about mobile phone service agreements during the first two months of 2008.

The only sector with more complaints was second-hand cars, which generated 11,093 calls.

Calls about mobile phone hardware reached 4,029 during January and February.

Written by Mobile Today
Mobile Today


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