COO Durkan and retail MD Catterson exit Carphone

COO Durkan and retail MD Catterson exit Carphone

Carphone COO John Durkan and retail MD Anthony Catterson have left the business following the removal of their roles.

It comes as UK CEO Andrew Harrison sets out a fundamental change in the business including the shift to sell more wireless products, particularly laptops.

Harrison will now take a more active role in both the retail side of the business as well as purchasing.

The changes catapult new business director Andrew Brem, retail director Steve Blan and trading director George Dymond into the limelight.

Carphone is also cutting around 50 middle management jobs as the various department heads operate with smaller teams.

The job cuts, Harrison said, are motivated by the need to be more effective in executing the new strategy, but they also reveal pressure on costs within the company.

Harrison told Mobile: ‘We need to adapt to be more about wireless devices, and we’ve already seen some amazing green shoots of that plan. We’ve spent the last few months looking at what made Carphone Warehouse great, and that means a smaller, more nimble management team.’

Harrison sent the following email to key suppliers and staff today (Tuesday):


I wanted to make you aware of some changes within the UK business that I have announced today.

As you are aware, we are preparing our business for its next phase of growth around both mobile, broadband and further wireless products.  I am committed to leading this change from the front and I want the whole organisation, starting with me, to be closer to our customers, our stores and our people

To achieve this goal, I have had to make some very difficult decisions around the amount of layers within our organisation and unfortunately, it means that we will be losing some roles. Among them are two senior positions within the UK management team, Chief Operating Officer and Retail Managing Director.

Our Chief Operating Officer, John Durkan, has been offered an alternative position within the Group but has decided to pursue his career externally and leaves us at the end of April. Over the last three years, he has brought enormous rigour and many years of retailing expertise to our trading and support functions. And his contribution has been invaluable. 

I have also talked to Anthony Catterson, Retail Managing Director, regarding alternative roles but he has also decided to pursue his career externally. Since Anthony joined, he too has brought great expertise to the retail business, helping establish strong selling techniques and retail process. He has made a significant contribution to our retail estate.

These are really tough decisions for the business and I would like you to join me in wishing both John and Anthony every success in the future.

The new UK leadership team is now composed as follows.

§         Michelle Henderson, Marketing Director

§         George Dymond, Trading Director

§         Steve Blan, Retail Director

§         Anabel Hoult, Customer Experience Managing Director

§         Lynne Weedall, HR Director

§         Nick Willcox, Chief Financial Officer

§         Ashley Cook, Business Operations Director

§         Andrew Brem, New Business & Multi-Channel Director

§         Chris Murton, Multi-Channel Director

Thank you for your continuing commitment to our business. I look forward to working with you on our new plans over the coming months and years.

Kind regards


Written by Mobile Today
Mobile Today


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