Phones 4u is being investigated by Ofcom over allegations of misconduct.
Ofcom said that it decided to investigate the retailer after it received ‘a large number of complaints from consumers, to both Consumer Direct and Ofcom’s Advisory Team, concerning a range of issues, including mis-selling.’
A statement released by Ofcom today said the issue concerns ‘whether Phones 4u has breached any relevant consumer protection legislation.’
A Phones 4u spokesman said: ‘Phones 4u confirms that it has received notice from Ofcom that they are launching an enquiry into some aspects of the business. The company intends to cooperate fully with Ofcom in this matter and is in discussion with them.
‘Phones 4u prides itself in maintaining the highest standards of customer service. If any instances where this has not been the case are brought to light, as a result of this enquiry, we will act accordingly.
Phones 4u is being investigated for potential breaches of the Enterprise Act 2002.
If it is found to have breached the act, Ofcom will seek legal undertakings from the retailer that it will not happen again. If it does, the matter will be passed on to the courts.
The initial stage of Ofcom’s investigation is expected to be concluded within six months.
Does mis-selling go on at Phones 4u? Text Mobile on 07786 202040