Vodafone expands staff development programme

Vodafone expands staff development programme

Vodafone UK has expanded its NVQ staff development programme, allowing all 2,200 of its retail team to progress from trainee advisor through to regional manager.

Since launching the scheme in November 2007, 1225 retail team members have started their training, and by the end of April 2008 over 400 advisors had already gained an NVQ.

By the end of the first year of the programme around 700 people will have completed an NVQ.

The programme comprises six NVQ levels, the first two of which are a pre-requisite for new joiners.

After completing levels one and two candidates can decide whether they wish to progress further. Anyone who completes all six levels will have achieved qualifications equivalent to 15 GCSEs and four A-levels.

Tom Devine, director of consumer sales for Vodafone UK said: ‘We are very excited about our NVQ programme, and the way it furthers our commitment to delivering excellent opportunities for our retail team members.

‘We know that there is a direct link between employee satisfaction and customer satisfaction and we are confident that this programme will give both a significant boost.

‘The enthusiastic enrolment to the scheme over the last six months is evidence that there is a real appetite for career progression and personal development in the retail industry.’

In March Vodafone UK announced it would be opening four new stores at Heathrow Terminal 5, London St Pancras, Belfast and Islington, and creating a further 330 roles in retail stores across the UK to boost customer service.

Written by Mobile Today
Mobile Today


Please wait...

Please write code to prove you're human