6/25/2008 11:08:00 AM
Ofcom to investigate Barclays over silent calls
Barclays Bank is to be investigated by Ofcom for making ‘silent and abandoned calls’.
Silent calls occur when automated calling systems make more outbound calls than call centre staff are able to handle, resulting in the person called hearing silence or answering a dropped call.
In a statement, Ofcom said it believed that the calls occurred between October 2006 and May 2007.
In January 2007 Carphone Warehouse became one of the first companies to be fined for making silent calls to homes, with a £35,000 fine. Telecoms company Toucan was also hit with a £32,500 fine, and two kitchen retailers had to pay £45,000 and £40,000.