6/25/2008 12:33:00 PM
T-Mobile is first network to launch minutes guarantee
T-Mobile is the first mobile network to offer a guarantee to customers of equal or more minutes than any of the rival operators.
The operator is offering a commitment to new and existing customers on £30-per-month Solo and Combi contracts to match or beat the amount of minutes offered on a like-for-like basis by the other four major operators.
The step is in direct response to customer feedback, which highlighted frustrations faced by mobile users when choosing a new contract.
Jim Hyde, chief executive of T-Mobile, said: ‘The launch of T-Mobile’s minute guarantee cuts through all the noise and offers customers the confidence that they won’t find more minutes at £30.’