Networks up efforts to retain customers looking to leave

Networks up efforts to retain customers looking to leave

Networks have stepped up their efforts to cling on to existing customers before their two-day window of opportunity is reduced to two hours.

All of the operators are increasingly asking customers what it will take to keep them from moving.

T-Mobile used to let customers cancel a contract by letter, but now demands that they call T-Mobile’s retention team in order to be given their PAC (the number needed to switch networks).

T-Mobile’s ‘Connect’ bulletin, circulated in June, told dealers: ‘We can no longer accept written disconnections so please advise customers to call the loyalty team directly...’

Written by Mobile Today
Mobile Today

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