Ofcom's tougher mis-selling rules hit by delays

Ofcom's tougher mis-selling rules hit by delays

Ofcom’s proposed tough new rules to combat mis-selling have been delayed for three months while the regulator consults the networks.

Networks have warned Ofcom that the due diligence required to comply with the proposed General Condition 23 could signal the end of the indirect channel.

Operators are unhappy with the regulator’s plans to make them responsible for deals and incentives offered by retailers who sell their products and services.

A statement about the implementation of the General Condition was expected at the end of June, but a spokeswoman for Ofcom said that an announcement will now be made in September.

Separately, Ofcom last week announced changes to the way that customers can settle disputes with their networks.

Customers who are unable to resolve a complaint with their network can now take their case to alternative dispute resolution after eight weeks. Under the current system they have to wait 12 weeks.

Operators will also have to give their customers clearer guidance on the dispute resolution services that are provided by Otelo and Cisas.

Written by Mobile Today
Mobile Today


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