8/7/2008 10:55:00 AM
O2 conducts five-day overhaul of one of its billing systems
O2 has been unable to make new connections or port numbers for five days while it conducts an overhaul of one of its billing systems.
The operator’s DISE billing system was taken offline on 6 August, and will not be running again until 7am on 11 August.
New account requests can still be processed, but upgrades or new accounts won’t be activated until after the work has been completed.
O2 said the overhaul was not a reaction to the problems experienced during the launch of the 3G iPhone, where its systems buckled under the high level of demand for Apple’s latest handset. O2 staff were forced to process orders manually, and many customers were unable to activate their iPhones for almost a week while O2 addressed the problem.
A spokesman for O2 described the work as routine and said that it would primarily affect business customers.
The spokesman said: ‘We are upgrading one of our billing systems to primarily provide additional system functionality and resilience. The additional capability will benefit both us and our customers.’
Some credit checks were being processed as Mobile went to press, while new accounts, tariff changes and number porting have to wait until the work is completed.
One distributor told its dealers: ‘This will mean that [O2] will not be able to make any changes to customers’ accounts and will be unable to provide their normal connectivity service during the outage.’
• Carphone Warehouse staff have contacted Mobile to say that O2’s credit check system, which the retailer’s staff began using last Friday (1 August), has declined customers who would otherwise have passed.
One staffer said: ‘In the end we were trying to convert customers on to T-Mobile. We had to turn the ones who wanted iPhones away and send them to O2 stores, even though we’ve now got iPhones sat in the store room.’