10/6/2008 11:26:00 AM
Trading Standards hit retailers for restrictive deals on mobiles
New warnings over mis-selling have been issued to mobile retailers by Trading Standards following raids in West Sussex.
Investigators issued the official warnings to 21 stores after raids to forty-two mobile phone retailers amid allegations that mobile retailers were telling customers they were not entitled to refunds.
Alison Wheeler, team leader within the Trading Standards commented: ‘Almost fifty per cent of stores displayed restrictive statements such as ‘No Refunds’, or restrictive time frames relating to faulty handsets. They have all been reminded of the law and advised to remove all offending signs’.
The signs in question are restrictive as all customers are entitled to refunds when applicable; if returned within a reasonable time frame.
Wheeler added: ‘This should not be confused with many large retailers policy to refund all unused goods, inside a 28 day period’. According to Wheeler, retailers have an obligation to consumers who purchase faulty goods, although proof of purchase must always be shown.
Peter Evans, County Council Cabinet Member for Public Protection commented: ‘There’s no doubting the popularity and convenience of mobile phones and there are many bargains available’.
However Evans deems this not be an acceptable justification for retailers to dismiss consumer rights.