11/24/2008 12:51:00 PM
Mis-selling and silent calls top complaints list
More people are contacting Ofcom about fixed-line mis-selling and silent calls than about any other telecoms related issue, the regualtor’s The Consumer Experience 2008 reprot revealed.
As a response to the issue, Ofcom launched consumer guides to advise poople on what to do if they are affected by slamming or silent calls, and how they can complain to their service provider.
O2 took action against the issues at the end of last year by taking Communication Direct to court, after incidents where the distance seller passed itself off as O2.