11/26/2008 12:35:00 PM
T-Mobile gives YaketyYak the sack
T-Mobile has issued a ‘do not deal’ order on YaketyYak Mobiles – a company that used to be among the largest independent call-centre connectors.
The operator confirmed that its relationship with YaketyYak Mobiles had ended ‘due to commercial reasons’, but distributors are thought to have been warned more recently not to connect T-Mobile through the company.
Although a reason was not given, sources close to YaketyYak said the dispute arose after a high level of ‘same day cancellations’ on contracts.
It is thought that YaketyYak was recently carrying out 500 connections per month for T-Mobile, and had previously been rated well in the industry.
Mobile understands that it was the fraudulent behaviour of two staff members that led to the company being terminated.
It is believed that the scam was conducted by two rogue employees from YaketyYak’s sales and customer services departments. They allegedly worked in cahoots carrying out ‘same day cancellations’ and shifting the resulting excess stock for a profit.
The managing director of YaketyYak, Deniz Aziz, is understood to have told T-Mobile he was unaware of the deception until he was informed of it by the operator. Apparently Aziz has since sacked the two members of staff in question, according to one source close to the business.
YaketyYak has a small shop in Hendon, London. It was still advertising T-Mobile through its website this week, but said it was not offering T-Mobile contracts when Mobile spoke to call centre staff.
Despite making several attempts to contact Aziz (between 20 and 24 November), he could not be reached as Mobile went to press.