12/17/2008 12:14:00 PM
Online mobile phone and sat nav tutorial service launched
A new service has launched that provides video tutorials for mobile phones and sat nav systems.
The Human Manual is aimed at customers who find their user manuals complex and overly technical and provides step-by-step video instructions and an online query system.
The company has tested its first video tutorials on YouTube, and since March 2008, over 496,000 people have viewed the videos.
The Human Manual developer and company director, Andrew Martin, said: ‘We realised that many customers are baffled by user manuals, and also become very frustrated by automated customer service phone lines when they need help getting started.
‘So we developed a service that is easy to follow, offers video instructions, and also connects users to ‘real’ people if they need additional assistance.’
A monthly subscription to the site costs £4.99, giving users access to all tutorials. See www.thehumanmanualonline.com for more details.