1/6/2009 6:11:00 PM
T-Mobile launches G1 channel on YouTube
T-Mobile has launched a ‘channel’ on YouTube to help customers get to grips with its Google Android phone, G1.
The channel allows customers to post questions about their phone and receive written and video answers from both T-Mobile’s experts and other customers. It offers blogs, tips and video demonstrations on the device, and short clips will be constantly added to keep customers up to date on new G1 applications.
Brendon Cooling, Head of Online, T-Mobile said: ‘Many brands are looking to talk to their customers through social media. Social networking is a huge part of life for many of our customers, so launching a channel on YouTube was the next step in order to ensure our customers get the quality of service they deserve.
‘This doesn’t mean we’re moving away from contact centre-led customer service, but that we’re expanding the ways in which our customers can interact efficiently with T-Mobile.’
The T-Mobile YouTube G1 Channel can be found at www.youtube.com/opentmobile