2/5/2009 3:26:00 PM
Phones 4u retail staff given new powers to match website prices
Phones 4u has given store staff new powers to match online deals from the start of this month.
It comes as more customers visit stores after seen deals on Phones 4u’s website, and are frustrated to find more expensive deals in stores.
One manager said: ‘It’s great for staff, customers and the brand. It shows we are joined up and working for the customer.’
Store sales staff greeted the news with delight until they heard that commissions would be markedly lower than on normal store deals.
Another manager said: ‘It’s good, but I’m concerned about staff pushing online deals and affecting their pay.’
A spokeswoman cautioned: ‘Our staff are unable to match certain web exclusive deals due to stock availability, but they are able to match a number of web deals that are available across all channels.’