2/12/2009 12:27:00 PM
BT puts pressure on operators to drop expensive '0800' charges
Operators are under pressure from consumer watchdog Consumer Focus and BT to give back the £50m per year they make from customers calling 0800 numbers and make them free.
The move follows BT’s decision to make all 0800 calls free from 1 April.
BT claimed that mobile operators charge up to 25p per minute for the calls.
Consumer Focus’ head of company performance, Audrey Gallacher, said: ‘BT has done the right thing and scrapped an unfair charge. But the news is good for BT customers only. We call on all mobile phone operators to stop raking in revenue from 0800 callers.’
Operators argued that the costs for making 0800 numbers free were too high, and that customers could take advantage by streaming all their calls using calling cards.
One Vodafone spokesperson said: ‘We are giving money back in other ways.’