3/25/2009 1:17:00 PM
Orange fixed-line broadband scores lowest in another independent survey
Orange’s fixed-line business came under fire again by another independent report, which placed it bottom in a list of the larger providers, last week.
Think Broadband followed the likes of Which? with a poor assessment of Orange’s broadband service and reliability.
The research company claimed it had gathered 500,000 ratings over the last 12 months, and concluded that Orange was the worst of the providers, with a customer service rating of 33% and a reliability level of 43%.
The operator is compared with O2, which came top for both service and reliability, scoring 79% and 72% respectively; however, O2 received half the number of responses compared with Orange (a reflection of its relative size in terms of number of customers).
O2 also took the number two spot with Be, the broadband provider that the operator bought for £50m in June 2006, and has since managed.
A spokesman for Orange said it had been recognised more favourably by other researchers, adding: ‘What’s more, we have some of the best value broadband packages in the market, and are currently trialling download speeds of up to 20MB to customers on our network.’
He added: ‘We now also have programmes in place to improve our customers’ overall experience, so we are confident that we will continue to build on the quality of what we offer.’