5/13/2009 12:04:00 PM
T-Mobile cuts 'back office' finance roles
T-Mobile is cutting costs by outsourcing ‘back office’ finance jobs.
Roles that service indirect business to India will be affected, as of 20 July.
Account queries and commission queries to T-Mobile’s indirect channel partners will be handed over to an external company in India.
The remaining UK based finance team will manage the off-shore account. T-Mobile started the consultation with staff in back office jobs in September 2008.
The operator recently overhauled its customer service division by cutting a UK based and outsourced call centre company, at the risk of around 500 jobs.
T-Mobile claimed it has created 200 new UK customer service roles, because front line ‘customer facing jobs’ are now more important than back office roles.
It emerged in April that around 300 jobs at TSC, T-Mobile’s outsourced company in Larbert, near Falkirk in Scotland, were under threat as the network prepares to move its operations to the Philippines in August 2009.