6/25/2009 4:55:00 PM
Richard Moat's arrival fires change at T-Mobile
T-Mobile’s new UK managing director, Richard Moat, will take the helm today (Friday 26 June), with employees and partners eager to see signs of a turnaround strategy.
The troubled operator has recently undertaken a series of cost cutting measures amid speculation that it is being sold, following poor results in recent financial quarters.
Internal changes have been made across the entire company from retail to IT.
Store recruitment was frozen at the beginning of June, and existing staff have been moved around the retail estate to avoid taking on new employees, Mobile has learnt.
T-Mobile’s indirect channel management has been reshuffled and agency staff have been hired to work as part of the indirect sales operation. IT departments at the top level of strategic management began an overhaul in May.
Employees involved in the moves have been referring to the changes as a ‘transformation’.
The IT restructuring will see the technology section of the customer service and sales organisation team, headed by Gordon Ballantyne, absorbed by the IT solution department.
The aim of the reshuffle is to create a more streamlined, efficient workforce within the company.
A company spokesperson said: ‘T-Mobile has taken steps to improve the level of IT support provided to frontline operations in retail and customer services.’
The future of the UK arm is still unknown as parent company Deutsche Telekom recently stated it would consider a buyer.