7/1/2009 12:30:00 PM
Dealers frustrated as Orange ends inclusive insurance
Orange informed dealers of tariff refreshes at its federated dealer conference in London last week.
The network confirmed it had removed inclusive insurance, known as ‘Orange Care’ from packages, ending a massive ‘deal closer’ for dealers. The separation is part of a wider company focus on insurance.
Insurance to cover lost and stolen handsets will now cost an additional £6, instead of being inclusive in the package, while the 24 hour replacement service for faulty phones will still be included.
Meanwhile, dealers selling the insurance could gain more commission with upfront and ongoing payments for insurance.
The RIM sponsored conference was held at a spa centre in east London, where 60 partners were treated to a head massage.
There were also talks from Orange’s VP and head of UK mobile, Jean-Pascal Van Overbeke.
One Orange business specialist said: ‘Losing “Care” [insurance] brings them in-line with the other networks – we have used the free insurance to close big deals on Orange.’