7/20/2009 5:30:00 PM
Carphone launches new internal step-by-step guide of sales processes
Carphone has launched a new internal operating platform which gives staff a step by step guide of how to correctly carry out sales processes.
The retailer has worked with over 30 retail experts to develop the new system, called ‘How2’. The service will be launched across Carphone’s entire retail estate and contract centres imminently.
Carphone is launching ‘How2’ as part of a sustained effort to improve its standard of customer services.
One Carphone staffer: ‘It’s very worthwhile to have a system like this to explain everything. Previously, all our processes were explained by word of mouth and it all became a bit like Chinese whispers, where important processes were being carried out wrong.’