7/27/2009 12:19:00 PM
O2 network problem for roaming customers
O2’s network hit more difficulties over the weekend, when roaming customers were unable to make calls while abroad.
Customers in Hong Kong, Paris, America and Canada were unable to access the network to make calls, in the second problem with the operator’s network in a week.
The operator blamed the problem, which started on Friday and begun to be resolved on Sunday, on the routing of international call traffic.
Last Tuesday (21 July), the operator’s data network went down in the UK, when customers across the country were unable to send multi-media messages and pay monthly customers were unable access the internet
On the O2 Digital News Centre site a comment was posted on 25 July, which said: ‘The issue related to the routing of international call traffic into our UK-based systems.
'Roaming services have now been restored to the vast majority of customers travelling abroad. We continue to monitor the situation closely. We apologise again for the inconvenience this has caused to our customers.’
Customers on Twitter and other online messaging sites have been asking whether they will be refunded for the lack of service.
An O2 spokesperson said: ‘Compensation will be assessed on a case-by-case basis.’