O2 adds contracts but loses prepay customers

O2 adds contracts but loses prepay customers

O2 added 252,000 UK customers in the second quarter of 2009, as strong customer service and the iPhone ensured it continued to grow in a retracting market.
The network, which reported its results for the quarter ended June 30 today (July 30), now has 20.7 million mobile customers – a 7% increase on the same period in 2008. Churn was slightly reduced to 1.2%.
Meanwhile, the operator added 312,673 contract customers – including those who took up services such as mobile broadband – up 73% year on year. Contract customers now account for 44% of O2’s total base.
However, the network suffered in the prepay market, where it lost 60,405 customers in the second quarter. Revenues were up by 5.5% to £2.7m.
O2 UK CEO Ronan Dunne (pictured) said: ‘We fundamentally believe that if you do the right thing by the customer – and the customer is becoming increasingly discerning as belts tighten – and deliver, you can still prosper in this environment.’

Written by Mobile Today
Mobile Today


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