8/14/2009 12:05:00 PM
Direct chief Gareth Jones exits Phones 4u
Phones 4u’s MD for its direct business, Gareth Jones, quit the company this week, ending a an eight year career with the company.
He is not known to have a new job lined up, and will work for the retailer until the end of 2009 on Phones 4u’s direct business and the LSG insurance division – two areas that have been the fastest growing and increasingly most lucrative in the group.
Jones is recognised inside and outside the company as one of its most talented, respected and well-liked individuals, making him a major loss for Phones 4u.
The retailer will now begin a recruitment process to find a replacement to start at the turn of the year.
Jones made an immediate impact at Phones 4u, being recruited as a fresh-faced ‘apprentice’ by former owner John Caudwell as part of a BBC television show. He was the youngest of the finalists and has been on a fast-track to management since.
His first task was to transform a provincial struggling store, and he was quickly put in charge of Phones 4u’s flagship Tottenham Court Road store (pictured) in London.
He has been a central figure in Phones 4u’s ‘customer excellence’ programme and has most recently worked alongside Nick Fisher at the helm of building the direct business from scratch.
Jones was heading up the direct business since Fisher was moved into a broad sales role, covering all Phones 4u’s sales channels in April this year.
Fisher informed staff of Jones’ exit in a memo, and added: ‘I would personally like to take this opportunity to thank Gareth for his contribution to the group, and wish him the very best of success in his next challenge.’