Consumer Focus: Mobile users confused by number of tariffs

Consumer Focus: Mobile users confused by number of tariffs

Consumers face ‘an overwhelming range of tariffs and patchy information’ when it comes to finding the best deal, an investigation by consumer watchdog Consumer Focus found today (22 October).

Two-thirds of respondents to an online survey commissioned by the watchdog said there are too many tariffs in the mobile marketplace, with three quarters saying they should be able to access essential services from a mobile at the same rate as from a landline.

Complex tariffs, poor price transparency and quality of service were key concerns identified by Consumer Focus, as well as gaps in network coverage. The body said it will now work with Ofcom and mobile operators to tackle the issues.

Consumer Focus telecoms expert, Audrey Gallacher, said: ‘With 1.3 million deals in the market and packages offering different allocations of voice minutes, text messages and data allowances, as well as bundled deals, it is no wonder consumers are bewildered. As a result, people often end up signing up for unsuitable packages and overspending.

‘Even when consumers shop around for the best deal, the true picture is muddled by “hidden” costs such as charging for accessing voicemail, for itemised paper bills or for special rate numbers such as 0800 and 0845.’

Written by Mobile Today
Mobile Today

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