Orange added 404,000 UK customers during the quarter
ended 31 December 2009, fuelled by ‘high-end multimedia devices’, such as the
The operator added 266,000 contract customers, of
which 80% were on 24-month contracts. This was compared with 11% on 24-month
contracts in Q4 2008.
total contract customer base grew 12% year on year to 6.9 million, taking its
total customer base to 17.4 million. It also said it saw its best prepay
performance for over two years.
Meanwhile, the company saw its ‘best ever Christmas’
in retail, due to a ‘significant investment’ in its retail estate which saw a
17% year on year increase to 417 shops. These included its Asda and HMV
concessions, three new concept stores and franchise formats.
Revenues for the fourth quarter decreased by 1.2% to
£1.05bn – an improvement on a 7% revenue decline in the third quarter of last
revenues for the full year remained flat at £4.49bn. Profits were down by 13% to
£828m, from £888m a year earlier.