has reduced the ratio of managers to telesales staff in its call centres, as
part of its drive to ‘remove management layers’.
team leaders, who used to be in charge of eight people, will now be responsible
for 12 staff.
told Mobile that around 35 of 75 sales managers
had been made redundant in the operator’s latest round of job cuts last week (9
spokeswoman said the move ‘is consistent with Vodafone's drive to remove
‘This is a reasonable ratio and in similar sales areas in other companies, it
would be normal for this to be 1:15.’
comes just a week after Vodafone announced it would make 375 staff redundant.
from Vodafone’s call centres have contacted Mobile with concerns over the way the
redundancies were handled.
Vodafone employee claimed to have been given a ‘compromise agreement’ by the
operator, which said redundancy would be paid in full if he agreed not to take
Vodafone to an employment tribunal.
given 30 days to sign the agreement last Tuesday (9 March).
money,’ he said.
Vodafone spokeswoman said that anyone leaving Vodafone under a compromise
agreement ‘is urged to consult a lawyer and Vodafone will pay for this consultation’.