TalkTalk to open retail store

TalkTalk to open retail store

TalkTalk, the newly formed broadband and telephone company that was previously part of Carphone, will open a ‘customer experience centre’ in mid-April.

It is a first for the broadband and landline service provider, which previously did not have a retail presence. Previously, all TalkTalk products were sold through Carphone Warehouse.

TalkTalk is aiming to open the, store based in London’s Soho, the week of 19 April. The store is still being fitted, but once completed will be a place where customers can go for advice and information about the company’s products.

The ‘customer experience centre’ will have a lounge on the first floor where customers can have a coffee and access to Wi-Fi. Advisors will be on the ground floor to help with any problems. The concept may be expanded to more stores across the country.

A TalkTalk spokeswoman said: ‘We are in the stages of getting the building ready and we are looking ideally to have it open the week commencing 19 April. We have a small ambition to have places in other parts of the country.’

TalkTalk and Carphone Warehouse split at the end of March, which resulted in TalkTalk being listed as a separate company on the stock exchange.

TalkTalk has also confirmed that it has is still looking at launching an MVNO at some point in 2010.

Written by Mobile Today
Mobile Today


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